Still using a Fitbit Ionic? It isn’t super likely that you’re still using a fitness tracker that launched in 2017 and left production in 2020. Or perhaps not. Maybe you look after your stuff. But if the Ionic still forms part of your fitness arsenal, you should know that they’re being recalled.
Why? Well, the same reason basically any tech is recalled in this day and age. Battery issues. Some of the trackers are overheating. That’s a bad thing to have in something that lives next to your skin. So Fitbit has issued a recall. Yes, for all of them still in use.
Isn’t that Ionic?
And that includes users in South Africa. Even you. Even if your wearable isn’t playing up in the slightest. Fitbit’s advice is to stop using it immediately and head on over here to find out how to get your refund. Because there will be a refund heading your way.
The page in question is mostly an FAQ about Fitbit’s new recall, but there’s an option headed ‘How do I get my refund‘ down the page that’ll get the ball rolling. You know, if you’re the sort to skip actually useful information. It opens up a new page where users in different regions can begin the refund process. There are a few hoops to jump through, doubtless, but refunds should be processed within six weeks.
The company said in a statement, “Customer safety is always Fitbit’s top priority and out of an abundance of caution, we are voluntarily recalling Fitbit Ionic smartwatches. We received a very limited number of reports – the totals in the U.S. regulator announcement represent less than 0.01% of units sold – of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. These incidents are very rare and this recall does not impact other Fitbit smartwatches or trackers.”