You can now renew your vehicle licence via WhatsApp – for reals


If there’s one thing we could all do without, it is going to renew any type of official document. You’ve gotta take time off work, stand in long queues in humid rooms and navigate unorganised government buildings. Not anymore, thanks to a platform called ChatBack

Just send ‘Renew’

ChatBack is a new platform that renews vehicle licences for you via WhatsApp. Sounds too good to be true, right? Well, it’ll only cost you R200 over and above the licencing fee. Using WhatsApp, you’ll contact ChatBack and request a renewal. It’ll obviously need a few personal details which include a copy of your ID and vehicle licence. 

After an order has been placed, you’ll receive a quote from ChatBack — which is the licencing fee and service fee of R200. After payment, the new licence disk will be couriered to your door. That was easy, wasn’t it?

You can renew the licences of both upcoming renewals as well as expired licences using the platform. So if you have a vehicle that has an expired licence, the fee will just be higher than a general renewal. Y’know, because there are penalties on those kinds of things. 

ChatBack is available across South Africa. All you have to do is add this number to WhatsApp as a contact: +27 66 202 6685 or follow this link.


About Author

Digital Editor at Stuff. Nevermind the fancy title, I like writing about things that are cool. Like games, gadgets and sometimes even software. Depending on how cool it is.


  1. What a pathetic service from chatback people, I started a process of renewing my license on the 30th of November till today I have not received my disc. I sent an email, it was addressed to someone else and he only responded with a code, when I asked what it meant no one bothered to respond. Few days later sent another email some guy said it was done and shipped and he asked if my address was correct. I confirm that it was correct and I asked for a tracking number till today I’m still waiting for that tracking number. Can someone please confirm if these people are genuine or they are scammers

  2. Am battling to contact ChatBack and determine the progress of my vehicle licencing renewal. Should have been much quicker to personally attend to this.

  3. I renew my licence disc the 28 of July 2020 and I’m still waiting on a reply of email to tell me what is going on.

  4. I have tried repeatedly to get started with this process and it states my ‘correct’ details are not valid. Obviously there is no maintenance being performed on their system, or its not being monitored.

    What a waste of time.

  5. In 2020 i renew my disc and everything went smooth sailing received my dics and everything this year it is another story…I sent everything pay them the amount and its been now over 2 weeks and nobody is giving me feedback everytime my ticket is been closed and the lady who is working on my email or ticket just said they is still busy now nobody is attending to my emails or my problem…..Please dont use chatback they just take your money and no service

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