Having to replace a bank card is the worst feeling in the world. The frustration is almost tangible and having to wait in a long queue at the bank just makes the experience altogether unbearable. Thus, FNB has decided it would be much more beneficial for customers to wait in a long queue at Clicks rather than the bank. The two companies have partnered to allow FNB Easy Pay As You Use and FNB Easy Smart Option account holders to replace their lost and/or stolen bank cards at one of 400 Clicks stores nationwide.
This move furthers the partnership of the companies as FNB customers have been able to earn 15% back on all purchases made at Clicks since April of 2020. Now you’ll be able to earn some extra eBucks while waiting in line to have your card replaced. It’s all about that efficiency, right? That’s why FNB finally united with Huawei to bring its banking app to the App Gallery.
FNB seeing you, Clicks
Speaking to the expanded relationship, FNB Easy CEO Philani Potwana said, “The expansion of our partnership affirms what we stand for, which is to offer our customers simple, real and affordable help. We continue to do this through accessible everyday channels as they do their daily shopping. The combination of our nationwide branch network and Clicks’ extensive retail footprint allows us to help customers with ease and convenience to replace their lost or stolen bank cards while shopping at their nearest Clicks.”
“Our current partnership has yielded great benefits and savings for our customers. This expansion will help us to remain committed to providing more value, convenience and rewards for our customers,” said Rachel Wrigglesworth, Clicks Chief Commercial Officer.
What if you’re not part of the Easy Pay As You Use or Easy Smart Option? You’ll have to wait for some kind of support to come your way. Potwana said that they are “always looking for ways to extend benefits to all FNB customers” but that there was no timeline for whether users outside those two accounts will ever be able to replace their cards at Clicks.