UPDATE (06/03/2026, 12h51): Stuff has received confirmation from FNB that “all the reversals will be done in a file run that will take place this evening.”
It hasn’t been a great week for FNB customers. Some are reporting on social media that they were incorrectly charged twice, and in some cases, thrice, while shopping. It seemed that the issue was localised to FNB customers shopping on Takealot, though at least one noted that they had been charged twice while shopping at Incredible. MyBroadband covered the initial story before FNB stepped up to put all your fears at ease.
FNB’s working on it. Promise
“A technical processing error affecting a number of our virtual cards has resulted in some duplicated transactions,” a FNB spokesperson told MyBroadband.
“FNB has identified the source of the error and will reverse all duplicate charges as soon as possible. The matter is being urgently resolved and we apologise to all affected customers.”
It’s that last bit that’ll interest affected customers the most. FNB didn’t mention when users might see funds return to their accounts, only that it was working on a fix. It also confirmed that the issue was limited to those customers spending on a virtual card, which FNB promotes as a safer method of shopping.
Some customers reported that they weren’t initially aware of the additional charges hitting their accounts. All the erroneous charges appear to have been made on 4 March. If you went on a shopping spree with a virtual card earlier this week, you may want to pay your banking app a visit. Soon.
2 Comments
“FNB customers facing duplicate charges can rest easy, bank says” … not when you’re on the side of the road stuck without petrol …
Correct, we have to wait for our money to live at their expense