UPDATE: 12:46 pm – RSAWeb has posted another update to its Twitter page. The service provider says restoration will take longer than expected.
Update Notice Update: Our engineers have identified the root cause of the major incident. Restoration will take longer than expected. Customers will experience degraded/disrupted internet, Mobile APN, VoIP, and Cloud services while we work on restoration.
— RSAWEB (@RSAWEB) February 1, 2023
ORIGINAL POST: If you’re currently facing internet connectivity problems, this could be why. Internet service provider (ISP) RSAWeb has reported a “service-impacting event” on its network, rendering many South Africans with intermittent to no internet service.
The provider notified customers it was aware of the “service-impacting event” this morning, Wednesday, 1 February at around 07:00 am on its Facebook and Twitter accounts. Although it first mentioned the outage was only affecting its customer cloud in the Western Cape region, irate customers were quick to point out that most of the country was affected. That was quickly confirmed with a glance at the Downdector home page, with most ISPs experiencing a spike in outage reports.
RSAWeb down, but (hopefully) not out
RSAWeb posted an update on Twitter at 08:38 am, saying the disruption was now affecting key services and its internal systems. It followed that up with another update at 09:39 am alerting customers that they might experience outages with fibre packages, website hosting, and Voice over Internet Protocol (VoIP) services.
The latest update so far, posted at 10:24 am, doesn’t offer any new information but at least engineers are still working on the problem and the updates are flowing freely.
The ISP is advising those facing issues to contact its support teams via firstname.lastname@example.org for home customers and email@example.com for business clients.