There’s a new “war” going on for your home. But don’t feel bad if you’ve never heard about it. Firstly, it’s only really just “erupted” and, secondly, the two main competing services aren’t strictly available in South Africa.
Last week Google has its annual developer conference where it announces all of its big projects for the year. Called Google I/O (which is the acronym for input/output, a computing term) it’s where the now defunct Google Glass was premiered and other so-called moon-shot (or bold, seemingly impossible) ideas appear.
These voice assistants have been a big trend for a few years, with varying success. Apple’s Siri is arguably the most well-known and most mature. There is also Google’s own voice-prompted searching; while Microsoft’s assistant is called Cortana; and last year Amazon introduced Alexa. Facebook is testing a service called M.
Amazon’s Echo has been around for a while, and from all reports appears to be very efficient. It’s obviously tied to the e-commerce store and works optimally in countries that have an Amazon presence, notably its United States home market. Google hasn’t given a price of the slickly designed Home unit, but Amazon’s speaker-shaped Echo costs US$180 (R2,800), and can already be used to order a car from Uber and pizza from Domino’s.
At first glance Google’s offering is more likely to be more useful. Google’s vast catalogue of search data means it’s much better, and quicker, at giving results; even predicting and autocompleting the most popular requests. This network effect might finally be the key to making these virtual assistants go mainstream beyond us long-suffering geeks.
I use Siri a lot – to dictate text messages or call people while driving – and its voice-recognition quality has gotten better over the years. (A tip of South Africans it to change Siri’s accent to Australian English, which allows the service to identify our deep, guttural voices better.)
The obvious privacy fears about Google Home or Amazon Echo is that these devices are always listening. Most household conversation are inanities about “where’s the cremora” but it does open a can of word-worms, doesn’t it?
Google and Amazon might say they don’t care what you say, and aren’t monitoring it; and only action a request when you say “OK Google”. But imagine the scenario if they do care, or do listen in. What happens if you home voice assistant gets hacked and people can glibly listen to your conversations. There’s a counter argument that the Kardashians already force us to listen to the inanities of their daily lives – and even these so-called celebrities aren’t interesting. To me at least.
But what happens if we shift – as appears to be the case – towards our voice being our passwords, as is already offered by numerous apps and services, including the Vodacom app on my iPhone. A few recordings of you saying things like “it’s not inside, it’s on top” might be enough for your identity to be stolen.
This article first appeared on Financial Mail